Requests for refunds will be honored based on the following guidelines. All refunds
are subject to a ten (10%) percent administrative fee. Requests for refunds can
be made by contacting our Customer Service Department at the branch nearest you.
East Coast (800) 782-1223 Press #8 for Customer Service
Midwest (800) 782-8505
West Coast (800) 642-4566
Outside the U.S., please call (212) 425-7255 and press #8 for Customer Service
A full refund less the 10% administrative fee will be issued for a refund request
made within 30 days of the date the order was processed for shipment provided, (i)
the refunded product is returned unopened with the shrink-wrap and/or seal intact
or in original, unused condition (this will be determined upon inspection when returned);
(ii) the student has not attended the related onsite class or accessed the related
virtual class; (iii) the student has not accessed any related content through STCInteractive®
and (iv) the conditions in the following paragraph have been met. A refund of 50%
less the 10% administrative fee will be issued for a refund request made more than
30 days but within 90 days of the date of processing, provided the above conditions
(i) through (iv) are met. No requests for refunds will be accepted beyond the 90-day
period. Shipping and handling charges are non-refundable.
Prior to shipping any returning product, the student must contact
our Customer Service Department (see above for branch phone numbers) to obtain a
Return Authorization number and return shipping information. No returns will be
accepted without a Return Authorization number. It is the responsibility of the
student to return the product. Packaging containing the returned product must be
postmarked within 7 business days of the issuance of the Return Authorization number
to be accepted for a refund. Returns are made at the expense and risk of the customer.
Returned products which do not meet the above requirements will, upon request, be
reshipped to the customer at the customer’s expense.
Products damaged during first shipment to the customer or which otherwise contain
a manufacturing defect will not be refunded but will be exchanged for the same product
(subject to availability). Exchanges will be made provided STC is notified of the
damage or defect within 7 days of the customer’s receipt of the product, a Return
Authorization number has been obtained from STC within that seven-day period and
the packaging containing the returned product is postmarked within 7 business days
of the issuance of the Return Authorization number.
The class add-on fee, less the 10% administrative fee, will be issued for a refund
request of that fee provided (i) the request is made within 30 days of purchasing
the enrollment and (ii) the student has not attended any part of, or accessed, the
class. If a refund request is made more than 30 days but within 90 days of purchasing
a class enrollment, a refund of 50% percent of the class add-on fee, less the 10%
administrative fee, will be issued provided the student has not attended any part
of, or accessed, the class. No refunds will be made for requests received after
the 90-day period. Enrollments are non-transferable. Please refer to the paragraph
entitled “Printed Study Manuals and other paper products, Audio, Video, Stand-Alone
Computer-Based Materials and Complete Packages” for full package refunds.
The purchase price, less the 10% administrative fee, will be issued for a refund
request of that purchase price provided (i) the request is made within 30 days of
the issuance of the password by STC and (ii) the student has not accessed any content
within STCInteractive.com®. If a refund request is made more than 30 days but within
90 days of the issuance of the password by STC, a refund of 50% percent of the purchase
price, less the 10% administrative fee, will be issued provided the student has
not accessed any content within STCInteractive.com®. STC, at its sole discretion,
may issue partial refunds for unaccessed products combined in complete packages
provided all other requirements are met. No refunds will be made for requests received
after the 90-day period. Passwords are non-transferable. Please refer to the paragraph
entitled “Printed Study Manuals and other paper products, Audio, Video, Stand-alone
Computer-Based Materials and Complete Packages” for full package refunds.
After successfully completing an STC securities licensing training course inclusive
of onsite class enrollment, if the student does not obtain a passing grade on the
related exam, that student may retake the same series class, at any open enrollment
onsite location, pending availability, at no additional charge, for as many times
as may be necessary as long as the retake class is completed within one year of
the original purchase. Preregistration is required in all instances.
Virtual classes are available for one-time participation only. If a student would
like to retake a virtual class, he or she should contact the nearest STC office
to reregister. Each reregistration is subject to a Retake Fee. Any virtual class
student who has not obtained a passing grade on the related series exam may attend
any open enrollment onsite class for the same series at no additional charge as
long as the retake class is completed within one year of the original purchase.
Preregistration is required in all instances.
Certain individuals may be entitled to a discount in the retail price of a purchased
product or service as a result of agreements STC has with member firms. Following
payment of the full retail price, to be entitled to a refund of the discount amount,
a written request for a refund, including proof of entitlement to the discount,
must be received by STC within 30 days of the date (i) the order was shipped in
the case of paper-based, Audio, Video and Computer-Based Materials; (ii) the enrollment
was purchased in case of live or virtual classes; (iii) the password was issued
by STC in the case of access to STCInteractive.com®. No discount refunds will be
made after the expiration of the 30-day period.
STC reserves the right to adjust upward any pricing or other charges that may not
have been applied or that may have been incorrectly applied, to an order. For complete
package purchases, if products or services have been discounted as to accommodate
a package purchase, the return of any separate product or the decline of any service
contained within the package could result, at the discretion of STC, in an upward
cost adjustment with the retained products or services being charged at full retail
price. All refunds will be in-kind to the original method of payment. No refunds
will be made except as stated above.
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