FAQs: Coronavirus

Find answers to your questions about STC.

Testing Centers Affected by COVID-19.

Test center closures are being evaluated on a case-by-case basis with a close eye on specific government actions, including closing local offices, public spaces, and university campuses, along with building closures where the test centers are located.

Candidates will be permitted to use medical masks and gloves while they are testing. Please note these items will be subject to visual inspection upon entry to the test center. For a full list of permissible items please check here.

Candidates may contact Candidate Support Services if they need to reschedule an exam due to illness, are exhibiting flu like symptoms, or have been directed to self-quarantine by their local health authority. If a candidate arrives at a testing center and is exhibiting flu-like symptoms, the candidate will be denied admission to the test center and may be required to reschedule. We are monitoring Test Center Capacity so that we can increase availability once COVID-19 has been contained.

Following CDC and WHO guidelines, PSI will not allow candidates to wear facemasks at owned and operated test centers in the US. Third party sites will determine and follow their own policies and guidelines.

Candidates will be asked to acknowledge that you have not been in contact with any affected persons and that you are not exhibiting any symptoms.

Candidates may find that there is less availability than usual. Please note that only test centers that are open will appear during the scheduling process. Tip: Try searching for alternate testing dates or for a test center slightly farther away.

Candidates will receive an email cancellation if your test center closes due to COVID-19. Pearson Vue will provide next steps for rescheduling your exam.

If you have additional questions regarding voucher usage or testing windows, please visit your exam program homepage to speak to the customer service team associated with your program.

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