STC USA Frequently Asked Questions
To find out where you can take your Regulatory Examination, contact one of the following testing centers.
Pearson: (866) 396-6273 or www.PearsonVUE.com
Prometric: (800) 578-6273 or www.Prometric.com
Updates to our study materials will be e-mailed upon request to all students who have purchased STC study materials and whose name is registered to the product for a period of one year from the date of purchase. Please e-mail your request to [email protected] and include your name, company, and print date of your book so we can verify your order. The print date can be found under the copyright statement on the second page of your Study Manual. STC will only support products and services when purchased through STC.
Yes. All classes are based on the purchase of STC’s study materials.
If you have already purchased study materials from STC and the current date is within one year of the purchase date, you can enroll in a class by contacting STC customer service at (800) 782-1223 x1. There may be an additional fee to enroll in a class.
Please be advised that some classes will close out sooner than others and it is recommended that you enroll as soon as possible to insure your enrollment in the class you want.
Call STC customer service at (800) 782-1223 x1.
Call (800) 782-1223 ext. 236 for online training products stcinteractive.com. STC will support only products and services that have been purchased through STC and that are less than one year old. Tech support is available only to the student whose name is registered to the product.
Call (800) 782-1223 and press #7 for the Instructor Hotline. Instructors are available to students who are enrolled in STC Programs Monday through Friday from 9am to 5pm Eastern Standard Time.
The same content is covered whether you select a Virtual Training Program or an onsite class. Both are live classes.
Please visit www.finra.org for sponsorship information.
All orders are shipped as promptly as possible. However, shipping time will vary based on location and product availability. If your need is urgent, we recommend choosing Next Day UPS. Next day orders received by 3:00 P.M. ET (on business days) are shipped on the same day (pending funds verification). There is no weekend delivery. All deliveries take place on business days only.
Yes. Contact STC at (212) 425-7255 and press #1 for Customer Service, or contact us at [email protected]. NOTE: All shipping outside the United States is sent by international courier and extra shipping charges will be applied.
Securities Training Corporation cannot recommend which exam(s) you should take for your job role. Questions about whether a particular exam is suitable for your responsibilities should be directed to FINRA or the Registration/Compliance Department of your firm.
In order to return your study materials and receive a refund, you must comply with our refund policy. If you are entitled to a refund, please contact STC here and request a Return Material Authorization (RMA) number. Once you have received the RMA number, you must return your study materials to STC within 7 business days. Some products are not eligible for a refund. Please contact the STC office nearest you to determine if you are eligible for an RMA Number.
Your online exams will be available to you for up to one year from the date of purchase and are limited to a specific number of attempts per exam depending on the series and course. It is considered an attempt whenever you submit an exam to be graded. You can verify how many attempts remain through viewing your History screen. Access to your exams terminates one year after purchase.
Once you access the Online Flashcards or an On-Demand Lecture, a timer is activated. You have one year from the date of purchase to activate the timer. Each product has its own usage time limit. For specific information on usage time allowed, please read the package description.
If you have received a message that your time has expired, please contact a Customer Service Representative in the event that you would like to purchase additional time. You are eligible to purchase additional time as long as not more than one year has passed since your expiration date.
High-Speed Internet Connection
Windows Users:
- XP, Vista and Windows 7, 8 & 8.1.
- Intel Core2 Duo CPU 2.XXGHz or AMD (2 GB of RAM recommended).
- Internet Explorer 6.0 or higher.
- Firefox (latest version).
- Chrome (latest version).
- 10.6, 10.7, 10.8 & 10.9
- Intel (512 MB of RAM or more recommended).
- Safari 5, 6, 7 & 10.9 only.
- Firefox (latest version).
- Chrome (latest version).
- Broadband Connection.
- Downloading of WebEx Software.
- Telephone or Computer Speakers
You are entitled to one Virtual Class. You have one year from the date of purchase of your materials to attend your Virtual Class.
You should have received a confirmation e-mail that includes your Registration ID and Session Password. This is required to log into your Virtual Class. You can join the class approximately 15 to 20 minutes prior to the start time.
Please contact a Customer Service Representative at the office nearest you. Your Registration ID and Session Password will be sent to you by e-mail.