STC USA Frequently Asked Questions Where can I take my Regulatory Examination?To find out where you can take your Regulatory Examination, contact one of the following testing centers. Pearson: (866) 396-6273 or www.PearsonVUE.com Prometric: (800) 578-6273 or www.Prometric.com How can I receive updates to the study materials?Updates to our study materials will be e-mailed upon request to all students who have purchased STC study materials and whose name is registered to the product for a period of one year from the date of purchase. Please e-mail your request to [email protected] and include your name, company, and print date of your book so we can verify your order. The print date can be found under the copyright statement on the second page of your Study Manual. STC will only support products and services when purchased through STC.Do I need to purchase STC’s study materials to take a class?Yes. All classes are based on the purchase of STC’s study materials.How can I enroll for a class?If you have already purchased study materials from STC and the current date is within one year of the purchase date, you can enroll in a class by contacting STC customer service at (800) 782-1223 x1. There may be an additional fee to enroll in a class.How soon after purchasing study materials should I enroll in a class?Please be advised that some classes will close out sooner than others and it is recommended that you enroll as soon as possible to insure your enrollment in the class you want.How can I contact Customer Service?Call STC customer service at (800) 782-1223 x1.How can I reach technical support?Call (800) 782-1223 ext. 236 for online training products stcinteractive.com. STC will support only products and services that have been purchased through STC and that are less than one year old. Tech support is available only to the student whose name is registered to the product.How can I reach an instructor?Call (800) 782-1223 and press #7 for the Instructor Hotline. Instructors are available to students who are enrolled in STC Programs Monday through Friday from 9am to 5pm Eastern Standard Time.Is different content covered in the onsite class than in the Virtual Training Class?The same content is covered whether you select a Virtual Training Program or an onsite class. Both are live classes.Do I need a sponsor to take the Regulatory Examination?Please visit www.finra.org for sponsorship information.How long will it take my order to reach me?All orders are shipped as promptly as possible. However, shipping time will vary based on location and product availability. If your need is urgent, we recommend choosing Next Day UPS. Next day orders received by 3:00 P.M. ET (on business days) are shipped on the same day (pending funds verification). There is no weekend delivery. All deliveries take place on business days only.I’m located outside the U.S and can’t place an order on your Web site. Can I still place an order?Yes. Contact STC at (212) 425-7255 and press #1 for Customer Service, or contact us at [email protected]. NOTE: All shipping outside the United States is sent by international courier and extra shipping charges will be applied.My firm hired me to do X. Which exam should I take?Securities Training Corporation cannot recommend which exam(s) you should take for your job role. Questions about whether a particular exam is suitable for your responsibilities should be directed to FINRA or the Registration/Compliance Department of your firm.How do I return my study materials and receive a refund?In order to return your study materials and receive a refund, you must comply with our refund policy. If you are entitled to a refund, please contact STC here and request a Return Material Authorization (RMA) number. Once you have received the RMA number, you must return your study materials to STC within 7 business days. Some products are not eligible for a refund. Please contact the STC office nearest you to determine if you are eligible for an RMA Number.How much time do I have to access the online exams for Regulatory courses (Q&A)?Your online exams will be available to you for up to one year from the date of purchase and are limited to a specific number of attempts per exam depending on the series and course. It is considered an attempt whenever you submit an exam to be graded. You can verify how many attempts remain through viewing your History screen. Access to your exams terminates one year after purchase.How much time do I have to access the Online Flashcards and On-Demand Lectures?Once you access the Online Flashcards or an On-Demand Lecture, a timer is activated. You have one year from the date of purchase to activate the timer. Each product has its own usage time limit. For specific information on usage time allowed, please read the package description.What can I do if my timer has expired?If you have received a message that your time has expired, please contact a Customer Service Representative in the event that you would like to purchase additional time. You are eligible to purchase additional time as long as not more than one year has passed since your expiration date.What are the system requirements for attending a Virtual Class?High-Speed Internet Connection Windows Users: XP, Vista and Windows 7, 8 & 8.1. Intel Core2 Duo CPU 2.XXGHz or AMD (2 GB of RAM recommended). Internet Explorer 6.0 or higher. Firefox (latest version). Chrome (latest version). MAC Users: 10.6, 10.7, 10.8 & 10.9 Intel (512 MB of RAM or more recommended). Safari 5, 6, 7 & 10.9 only. Firefox (latest version). Chrome (latest version). Other Requirements: Broadband Connection. Downloading of WebEx Software. Telephone or Computer Speakers How many times may I attend a Virtual Class?You are entitled to one Virtual Class. You have one year from the date of purchase of your materials to attend your Virtual Class.I’m enrolled in a Virtual Class. How do I access the class?You should have received a confirmation e-mail that includes your Registration ID and Session Password. This is required to log into your Virtual Class. You can join the class approximately 15 to 20 minutes prior to the start time.What if I cannot locate the e-mail that includes my registration ID and session password for the Virtual Class?Please contact a Customer Service Representative at the office nearest you. Your Registration ID and Session Password will be sent to you by e-mail.