What can we help you with today?
See below for answers to frequently asked questions about STC. Or, type your topic into the search bar above.
Class (On-Site)
- Is there a dress code?
- I did not attend a class. Can I receive a refund for the class portion of my order?
- What is the difference between an on-site class and a virtual class?
Class (Virtual)
- What are the system requirements for attending a virtual class?
- What do I need before the class? Do I need to bring anything?
- What is the difference between an on-site class and a virtual class?
Coronavirus
- Our classrooms undergo rigorous cleaning.
- We’ll notify you if your course is cancelled or the schedule changes.
- You will not be charged for changing your class.
Customer Service
- How can I contact Customer Service
- I am located outside of the U.S. and can’t place an order on your site. How do I place my order?
- What can I do if my access has expired?
Exam Center Information
- How do I register to take the SIE exam?
- Where can I take my Securities Licensing Examination?
- Where can I find details about the my licensing exam such as how long it is, how many questions are on it or what is the passing score?
Miscellaneous
- Does STC offer private tutoring?
- My Firm hired me but I am not sure which exam I should take.
- How do I return my materials / receive a refund?
My.STCUSA.Com
- I set up my account. Where are my courses?
- How do I access my online products?
- Why do I only have access to Final Exams? Where are the other products?
Pass Guarantee
- How do I claim my STC Pass Guarantee refund?
- What will my STC refund be if I qualify for the Pass Guarantee?
- What score do I need to achieve to qualify for the STC Pass Guarantee?
Pre-Licensing
- How do I register to take the SIE exam?
- Why is it called the “Top Off” exam?
- How do I schedule a proctor for my pre-licensing certificate for the State of New York?
Program Information
- How do STC Exam Prep courses work?
- Where can I find the Custom Exams?
- Why is it called the “Top Off” exam?
Refund
- How do I claim my STC Pass Guarantee refund?
- What will my STC refund be if I qualify for the Pass Guarantee?
- What score do I need to achieve to qualify for the STC Pass Guarantee?
